Privacy Policy

We highly value your privacy and security. We will strictly adhere to the methods described in this Privacy Statement, collecting and using your personal data only.

✅ We collect your information only when necessary for a transaction or as required by law.

✅ Your information will be retained for the time required by law or to achieve the purposes for which it was collected.

You can browse our website anonymously without logging into an account, in which case we cannot identify you.

💬 We value your feedback! For any comments or suggestions, please email: service@mail.liybay.com

📌 Personal Data Collection

We will not sell, share, or trade the customer data we collect to any third party. Personal data collected online is used only internally within the company. When you create an account, we will collect the following basic information:

Name
Shipping Address

Email Address

Phone Number

Date of Birth

Gender

The personal data we collect will be used for:

Delivering your purchased goods

Providing order status updates and customer support

Sending you product information

Processing orders and providing services or information upon your request

In addition, we will use your information to manage your account, verify payment transactions, analyze website browsing preferences, conduct user statistics, and (if you do not object) send you information about products or services that may be of interest to you. We may provide your name and address to third parties (such as courier companies or suppliers) to complete delivery.

📌 Special Note: For customs clearance purposes, courier companies may have the right to request your ID card number.

You can log in to your account to view order details and manage your personal address, bank information, and subscriptions. Please keep your account password safe. We are not responsible for any losses caused by password misuse.

🛡️ Personal Data Security

We are committed to taking the following measures to ensure data security:

Restricting access to personal data;

Using advanced technology to prevent unauthorized access;

Securely destroying data that is no longer needed.

We use 128-bit SSL secure communication encryption technology to process your financial information. This technology is recognized as a high standard of protection in the industry and is extremely difficult to crack.

📤 Personal Data Disclosure

Except for our logistics service providers and related third parties, we will not share your personal information with other organizations. In special circumstances (such as when there is reason to believe that disclosure will help prevent threats to life and health, or for law enforcement purposes), we may need to disclose relevant information in accordance with the law.

If you believe that we have violated this Privacy Policy, please contact us at service@mail.liybay.com.

📝 Privacy Statement Changes and Complaints

We reserve the right to modify this Privacy Statement at any time. If you are dissatisfied with or have any complaints about our privacy practices, please feel free to contact us at the following email address: service@mail.liybay.com